Privacy Policy

Introduction

Haelan Labs ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services for managing sound sensitivity and mental wellness.

By using Haelan Labs services, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information

• Email address for account creation
• Name (optional, for personalization)
• Profile information you choose to provide

Health & Wellness Data

• Journal entries and reflections
• Therapy and sound desensitization session data
• Progress tracking and completion status
• Sound sensitivity preferences and triggers
• Activity patterns and engagement metrics

Behavioral Analytics

• Usage patterns and session duration
• Feature interaction and preferences
• Learning patterns and content engagement
• Response times and completion rates

Technical Information

• Device type and operating system
• App version and performance data
• Crash reports and error logs
• Network information (WiFi/cellular)

How We Use Your Information

We use the information we collect to:

Provide Core Services

• Deliver personalized therapy content
• Track your wellness progress
• Sync data across your devices
• Enable journal and sound therapy features

Personalize Your Experience

• Adapt content based on your progress
• Provide tailored recommendations
• Optimize session timing and pacing
• Detect and support flow states

Improve Our Services

• Analyze aggregate usage patterns
• Identify and fix technical issues
• Develop new features and content
• Enhance platform performance

Communications

• Send progress reminders (if enabled)
• Provide support and respond to inquiries
• Share important service updates
• Deliver motivational notifications

Data Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

• Database and authentication services
• Error tracking and monitoring
• Analytics providers for service improvement

These providers are contractually obligated to protect your data and use it only for the services they provide to us.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect rights, property, or safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner, subject to the same privacy protections.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security audits and updates
• Limited access to personal information
• Secure data centers with physical security

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights & Choices

You have the following rights regarding your personal information:

Access & Portability

You can request a copy of your personal data in a structured, machine-readable format.

Correction

You can update or correct your personal information through account settings or by contacting us.

Deletion

You can request deletion of your account and personal data. Some information may be retained for legal or legitimate business purposes.

Opt-Out

You can opt-out of non-essential data collection, marketing communications, and certain features through settings.

Data Minimization

You can choose to provide only minimal information required for basic functionality.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specifically:

• Account data: Retained while your account is active
• Journal entries: Retained until you delete them
• Progress data: Retained for the duration of your therapy journey
• Analytics data: Aggregated and anonymized after 90 days
• Deleted account data: Removed within 30 days of deletion request

Children's Privacy

Haelan Labs is not intended for use by individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13, we will take steps to delete that information promptly.

For users between 13-17 years old, we recommend parental guidance and consent before using our services.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from your country. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to:

• Know what personal information we collect
• Request deletion of your personal information
• Opt-out of the sale of personal information (we do not sell data)
• Non-discrimination for exercising your rights

European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• Right to be informed about data processing
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Rights related to automated decision-making

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by:

• Posting the new policy on our website
• Updating the "Last Updated" date
• Sending a notification for significant changes
• Email notification for material changes

Continued use of our services after changes indicates acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Your Consent